RETURNS & EXCHANGE
RIGHT OF WITHDRAWAL
If, for any reason, you are not satisfied with your order, you may return your purchased item(s) for a size exchange, subject to availability, store credit, or a refund within 14 days of the delivery date.
To be eligible for a return, the item(s) must arrive at our warehouse within 14 days of delivery. Returns received after this period may not qualify for a refund.
To ensure your return reaches us on time, we strongly recommend booking your return collection within 7 days of receiving your order.
If you have any questions regarding your return, please contact our Customer Service team at customersupport@kult.com.cy
RETURN SHIPPING
Returns can only be collected from the same country to which the order was originally delivered. Returning an item from a different country may result in additional import duties or taxes, which will be the customer's responsibility.
We therefore recommend using our free returns collection service whenever possible.
REFUNDS
Once your return has been received and inspected, and it complies with our Return Policy, your refund will be processed to the original payment method.
We aim to process refunds within 14 days of receiving your returned item(s).
Please note that original shipping charges are non-refundable when using our free returns collection service.
IN-STORE RETURNS
Returns may also be made in person at one of our selected KULT boutiques.
RETURN CONDITIONS
We recommend inspecting all items carefully upon delivery before removing any tags or disposing of the original packaging.
To be eligible for a return, items must meet the following conditions:
- The security tag, where applicable, must remain attached and intact.
- Items must be returned in the same condition in which they were received: unworn, unwashed, undamaged, unused, and with all original tags attached.
- Footwear must be tried on a carpeted surface only and returned in its original shoe box and packaging, with no scuffs, scratches, or signs of wear on the soles.
- Jewellery, bags, and accessories must be returned in their original branded packaging, including all accompanying documentation, and packed inside a protective shipping box.
- Beauty and cosmetic products must be unopened and unused, with all original packaging seals intact.
- Hosiery must be returned in its unopened packaging.
- Lingerie and swimwear must be tried on over your own underwear and returned with the hygiene seal fully intact. We cannot accept items that have been worn, are soiled, or have had the hygiene seal removed or damaged.
If an item is supplied with a security tag and the tag has been removed, the item will not comply with our Return Policy and will not be eligible for a refund.
FINAL SALE ITEMS
Items marked as Final Sale cannot be returned or exchanged unless they are found to be faulty or damaged upon delivery.
If you receive a faulty or damaged item, please:
- Photograph the item(s).
- Contact our Customer Service team at customersupport@kult.com.cy
- Include your order number and clear photographs showing the fault or damage.
We will review your claim and advise you on the next steps.
NON-COMPLIANT RETURNS
Returns that do not meet the conditions outlined in this Return Policy will not be accepted.
For maximum protection during transit, we recommend returning items in their original packaging.
Returned items will be refunded excluding the original shipping costs when using our free returns collection service.
RETURNS ADDRESS
KULT WAREHOUSE
Anatolikon Industrial Zone
Agia Varvara, 8501
Paphos, Cyprus
To initiate a return or request further information regarding our returns procedure, please contact our Customer Service team at customersupport@kult.com.cy. Our team will guide you through the returns process and provide you with the necessary instructions.